UnSolo Support
Delete your UnSolo account
You can request deletion of your UnSolo account and associated personal data by email, without installing or opening the app.
Email unsolo.box@gmail.com with the subject “Delete my UnSolo account”. For Apple or Google sign-in, include the email linked to your UnSolo account (including your Apple private relay address, if used) and your profile name. If possible, send the request from that address. Never send passwords, sign-in codes, access tokens or identity documents in your initial request.
Guest accounts: include your profile name and explain that you used Continue as Guest. A profile name alone is not proof of ownership. We will reply to arrange verification; without enough evidence to safely identify and verify the account, we cannot delete it on the basis of a name alone. You do not need to reinstall the app to submit a request.
We will verify that the account belongs to you and complete deletion within 30 days after ownership is confirmed. Deletion is permanent and cannot be undone.
Deletion covers the account and associated profile details, profile photos, travel destinations and dates, preferences, matches, likes, chats and messages, and push notification tokens held by UnSolo. We also handle deletion requests for associated data held by our service providers where applicable; turning off analytics alone does not erase previously collected data.
Limited records may be retained where necessary for legal obligations, security, fraud prevention or dispute resolution, only for as long as those purposes require. Crashlytics retains uploaded crash data for 90 days before removal from live and backup systems begins. See our Privacy Policy for further details; we will explain any applicable retention when responding to your request.
You can also delete your account in the app’s Settings.